Send the details.
We'll route the tanks.

What to expect after you send a message.

Every inquiry submitted through any form on this site lands in a shared inbox that is monitored continuously during business hours. Here is what happens next.

1. Within 30 minutes (typical): Your inquiry is reviewed by the team member who handles your inquiry category (sales for purchase/quote, operations for technical questions, etc.).
2. Within 4 business hours (typical): A first reply with either a quote, a request for clarifying information, or a routing note explaining the next step.
3. Within 1 business day (committed): A complete written response. Inside this window, every business day.
4. After the conversation: Your inquiry and our responses are archived in our customer system, so future inquiries pick up from where the previous conversation left off.

Areas we serve

We ship across the lower 48 U.S. states with daily lanes through the Midwest and weekly consolidation lanes elsewhere. Cross-border into Canada (primarily Ontario, Quebec, Manitoba) is a regular part of our operating territory. See our transport & logistics page for the full lane map and lead-time estimates by region.

What you should include in your inquiry

• Your name, company, and reply email.
• What you are inquiring about (buy, sell, recycle, custom program, technical question).
• Quantity (approximate is fine).
• Product type and grade if you know them; otherwise describe the application.
• Origin or destination ZIP for freight estimation.
• Any timing constraints.
• Special handling notes (hazmat class, food-grade requirements, branded labeling, etc.).

Inquiries we cannot handle by email

A few specific topics require a different path:

• Pre-pickup hazmat verification: Some hazmat-class shipments require a phone confirmation from the receiving dock. For these, the team will coordinate via email to schedule a callback.
• Emergency spill response: We do not provide emergency spill response services. If you have an active spill, call your local emergency response coordinator or CHEMTREC (1-800-424-9300).
• In-person facility tours: Tours are by appointment only and require advance notice. Request via the form and we will set up a date.

Customer service standards

We commit to specific service-level targets across every inquiry:

• First reply: within 1 business day, every business day.
• Full quote turnaround: within 1 business day for stock items; 3 business days for custom configurations.
• Order acknowledgment: same business day as PO/approval received.
• Shipment notification: 24 hours before pickup from our facility.
• Delivery confirmation: as soon as carrier delivers; usually same business day.
• Issue resolution: within 2 business days for routine issues; within 1 business day for service interruptions.

Why we run without a phone number.

The decision to operate without a customer service phone line is the most-asked question we get from new customers. The honest version of the answer.

IBC orders involve a lot of detail: quantity, grade, freight destination, contents history, special handling, payment terms. Capturing all of that on a phone call means repeating the conversation when the buyer's purchasing team has follow-up questions a day later, or when the operations team needs to verify the spec, or when the logistics team needs to confirm the destination. Email puts the spec on paper from the start, where it can be referenced by every team member who needs it.

We removed the phone number from the website in 2022. The first quarter was controversial — a small number of buyers genuinely wanted real-time conversations and bounced. The next three quarters showed measurable improvements in response time, quote accuracy, and customer satisfaction scores. We do not plan to put the number back.

The longer version of this story is on the blog: Why We Removed Our Phone Number (and What Happened Next).

Office hours, holidays, and time zones.

We operate on Eastern Time (Dublin, Ohio is in the Eastern time zone). Our office and will-call hours are listed above. A few additional notes for customers coordinating across time zones or planning around holidays.

• Pacific time zone customers: Your "before close of business" lands at 2:30 PM your time. Inquiries submitted later that day are picked up the next business morning.
• Atlantic Canada customers: Your business day overlaps with ours fully; we typically respond same-day.
• U.S. federal holidays: We observe New Year's Day, MLK Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving (Thu & Fri), and Christmas. Inquiries received during holiday closures are responded to on the next business day.
• Pre-holiday windows: The week before Thanksgiving and the last two weeks of December are reduced-staffing periods; allow extra time for non-urgent quotes during these windows.
• Saturday will-call: Available for freight only — pickups by appointment, paperwork-only inquiries should wait until Monday.